The following articles may also be useful:
🔹 What is the difference between a Social Topic and a Subscription?
Users with access to Agility’s Monitoring platform can monitor social content in two locations:
Social Topics (under Social)
• Single searches can cover all networks
• Provide deeper analysis: impressions, engagement, trends, comparisons
• Can be included in Reports with advanced analytics
• Learn more: Understanding Social Listening Analytics
Subscriptions (under Monitor > Subscriptions)
• Can be added as a source to Alerts and Briefings
• Mentions can be saved and edited
• Appear in Monitoring topics for broader workflows
Both Social Topics and Subscriptions draw from the same social networks.
Adding a social network as a source in a Monitoring topic allows you to pull content from either — or both.
🔹 What is meant by “previous period”?
This refers to the window immediately before your selected date range.
Example:
• Current period: Last 3 days
• Previous period: 4–6 days ago
🔹 How do I create and export a social media monitoring report?
Reporting details for Social Listening can be found here:
Understanding Social Listening Analytics
For Monitoring-based reporting, see:
Social Reports
You can also export any chart directly from the Social Listening Analytics screen.
🔹 Can I save a social mention?
• Social Listening only: No — analysis does not require saving mentions.
• With Monitoring: Yes — you can save mentions into any Monitoring folder or tag.
🔹 Can I edit a sentiment?
Not within Social Listening.
Monitoring-enabled accounts can view, save, tag, and edit sentiment inside Monitoring.
🔹 How many Social Topics can be under a Theme?
Up to eight.
🔹 How many keywords can each Topic contain?
Up to thirty.
🔹 Can I limit keyword results to a specific handle?
Yes. After generating results, filter by handle in:
• Post Feed, or
• Analytics
You can also monitor a handle directly and then filter results using keywords.
🔹 Is there any content that cannot be monitored?
Yes.
Not supported:
• Instagram Stories
• Video posts on X, Facebook, and Instagram unless keywords match comments
• Private Facebook content (groups, individuals, private pages)
• Only public Facebook pages are supported
🔹 Reddit results seem irrelevant — why?
Reddit’s API treats capital letters inside words as separators.
Example:
“CocaCola” → interpreted as Coca AND Cola, leading to irrelevant results.
Correct method:
Use lowercase — “cocacola” — to match all variations consistently.
If Reddit is important for your workflow, Support can help refine the search.
🔹 What do “Moderated” and “Standby” mean?
Moderated
Triggered by extremely high ingestion rates, usually from broad keywords.
Topics can be reactivated after reviewing and narrowing your query.
Standby
Occurs when your account has no remaining quota.
Topics automatically reactivate on the 1st of each month when quota resets.
🔹 Understanding and managing your quota
Every account has a monthly mention quota.
• Active Topics consume quota immediately
• Pausing a Topic stops quota usage
• Quota resets on the 1st day of each month
Where to check usage:
Account > Quota Usage or the Social module home page.
Example:
• Monthly quota: 150,000
• Used: 1,588 mentions (1%)
• Current rate: 32.8% of quota if sustained for 30 days
🔹 Search Archive FAQ
Do Social Topics show past mentions?
No — they collect data only from activation onward.
What is the Archive?
The archive stores all mentions generated by all Social Topics in Agility.
This allows you to review previously ingested content.
Can I see all past Twitter content?
No. Archive search includes only:
• Mentions generated by Agility users
• Mentions from your own Topics
• Mentions generated by Agility’s internal Topics
Not the entire Twitter history.
Could another user’s Topic generate content relevant to me?
Yes — many clients globally generate content across a wide range of industries.
Why can I toggle Engagement Insights?
Posts ingested before July 2022 do not include engagement metrics.
The toggle lets you switch between:
• all results
• only posts with engagement data
📝 Support & Resources
Help Center: Social Listening
Need help? Chat with Support from your dashboard.