The TV and radio content that Agility receives from TV Eyes can be incorporated into your monitoring topics alongside the content from all of our other media types.

To ensure that you are receiving the exact content that you need, first you need to set up a subscription in Agility for the TV Eyes content to be made available. The process is very simple.

Once you have a subscription set up, you can view and manage mentions either within the subscription itself, or pull your content into a topic with the relevant keywords or search terms, which allows you to view your broadcast content alongside your other media types.

Subscription Set up

  1. First, navigate to Subscriptions on the left hand menu. Then choose which platform you'd like to search by selecting the appropriate radio button - here we are looking at TV / Radio. To read about social media subscriptions, click here.

  2. Enter your search terms in the boxes available, depending on your requirements. It is best to use a small number of specific keywords for each search. On the right-hand side you can limit to one media type if you prefer, and you'll see your search terms laid out with the logic that will be used to submit the query.

  3. When you have entered your search terms, hit save, give the subscription a name and then select 'Activate' to begin the subscription.

  4. You can select 'View Mentions' to see the results directly within Subscriptions. However, it's important to note that these subscriptions are not retroactive, without specifically requesting a backfill. Once you set up a subscription, Agility will begin 'pulling in' matching posts from that moment forward. So you might want to pop back later to see the results.

  5. Results can be viewed and managed within your subscriptions. If you have broadcast selected on a topic with matching search terms, then the results will also be visible in your topic.


    As mentioned above, it's important to note that subscriptions do not run retroactive searches.

    To request a backfill, edit an activated subscription and click this icon on the right-hand side:

    At the bottom is a button saying 'New Backfill'. Click that and then specify how far back you need content from. You can backfill up to 30 days of content.

Viewing, saving (30 days) and archiving (long-term) broadcast mentions

Viewing - To view or listen to a mention, select it within your set of results, which you can find by viewing mentions within any subscription or topic. The mention selected presents the clip on the right hand side. By clicking play you can watch or listen to the clip.

Saving for 30 days - To save a broadcast mention, check the box to the left and then Save in the toolbar at the top. The mention is then part of your saved coverage, which allows you to edit the clip if you choose. Saved mentions stay in your account with the content available to play for 30 days. (The metadata and mention details remains in your account for reporting after 30 days),

Archiving mentions for longer than 30 days -

For a saved mention, 'Open Media Editor' becomes available:

The media editor enables you to view or listen to the clip, follow the transcript and edit the clip down to the specific content you want to save.

Click Open Media Editor and a new screen will open.

By clicking the Editor tab while the clip is playing, you can select 'Set Start' and 'Set End' at the exact points of the clip you are interested in.

Alternatively, you can highlight the text of the transcript and set a start and end point

Click Next and Finish and within an hour the updated mention will be available in your account. This makes the content available indefinitely.

NOTE: Edited mentions cannot be edited again or restored to their original content or length. To restore a mention to its original state, you must delete the edited mention, search for the content again, and then you can save it and edit again.

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