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What are Subscriptions?

Use Subscriptions in Agility to capture complete social media coverage from key platforms.

Updated over 3 weeks ago

Subscriptions allow Agility to continuously pull in social media posts that match your search criteria. While topics will return some social results, subscriptions give you comprehensive, real-time coverage across supported platforms.

If you want to fully monitor Twitter/X, Facebook, YouTube, Reddit, and Instagram, subscriptions are the essential tool to use.

🔹 What Are Subscriptions?

Subscriptions act as live data feeds that automatically collect social media posts as they are published.

They allow you to:

  • Pull in all matching posts from supported social networks

  • Monitor high-volume or fast-moving topics in real time

  • Combine social results with other media types in your Topics

  • View and manage ongoing results from each social platform separately

Subscriptions are not retroactive. They begin collecting data from the moment you create them.

For other subscription types, see:
• Broadcast subscriptions
• Podcast subscriptions

🔹 When Should You Use a Subscription?

You should create a subscription when:

  • You want complete coverage of social content

  • You need real-time updates

  • You want to track specific accounts, hashtags, keywords, or channels

  • Your Topic alone isn’t returning enough social results

Topics will show some social mentions—but for full monitoring, subscriptions are required.

🔹 How to Create a Subscription

  1. Navigate to Monitoring → Subscriptions in the left-hand menu.

  2. Choose the platform you want to monitor (Twitter/X, Facebook, Instagram, Reddit, YouTube).

  3. Select the correct radio button for the platform.

  4. Fill in the search fields based on what you want to track.

  5. Click Save.

After saving, press View Mentions to open your live results feed.

Once you are happy with your search criteria, save it and then press

Important

  • Each subscription monitors one platform.

  • If you want to monitor multiple platforms, you must create multiple subscriptions.

🔹 Viewing and Using Subscription Results

Once active, your subscription will begin pulling matching posts in real time.
You can:

  • View results directly in Subscriptions

  • Add matching posts to a Topic

  • Combine social media results with online news, broadcast, and print coverage

To include subscription results in your Topic:

  1. Edit or create your Topic

  2. Under Media Types, select:

    • Instagram

    • YouTube

    • Facebook

    • Reddit

    • Twitter

This ensures the Topic will pull in social posts collected by your subscriptions.

🔹 Monthly & Annual Limits

Your account includes an annual quota for social media mentions.

To learn how to monitor usage and avoid hitting your limit, see:
​How do I know if my subscriptions are approaching the monthly limit?

📝 Support & Resources

Need help setting up a subscription?
Chat with us from your dashboard or email agilitysupport@agilitypr.com
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