Agility automatically stores all social media mentions generated by Social Topics and Subscriptions. These mentions are added to the Social Media Archive, which you can search in Social Listening for up to one year of historical content.
Unlike Social Topics (which generate mentions only from the moment they are activated), the Archive lets you look back at posts previously collected by any user or by Agility’s industry-enrichment searches.
🔹Video Tutorial
🔹 Searching the Archive
Go to the Social module.
Select Search Archive.
Choose to set up a new search or apply criteria from an existing Social Topic.
When you search the Archive, Agility displays all posts previously generated by:
Your own Social Topics
Other Agility users whose topics captured relevant content
Agility’s internal industry topics that enrich the archive
This means archive results often include posts your account did not capture originally.
🔹 How Archive Searches Differ From Social Topics
Social Topics:
Pull content directly from the social media source
Only collect posts from the moment you activate them
Do not search for historical posts
Archive searches:
Contain up to 1 year of past content
Show any posts previously collected by Agility
Are not limited to what your topics captured
🔹 Using Analytics and the Post Feed
Archive search includes the same functionality as a standard Social Topic:
Analytics View — sentiment, trends, volume patterns
Post Feed — individual posts with metadata
Engagement Insights Toggle — on or off depending on availability
Note: Posts collected before July 2022 may not have engagement metrics.
If you have an Agility Monitoring subscription, you can save archive posts to your Saved Coverage.
You can review the posts, save them to your account if you have a monitoring account, and use the analytics to see sentiment, engagement and trends.
🔹 Save or Edit Criteria for Future Monitoring
If you want your archive criteria to become an active, forward-looking Social Topic:
Click Actions (bottom left).
Select Save Criteria as Social Topic.
Name and activate it to begin pulling new posts in real time.
🔹 Search Archive FAQ
Do Social Topics show past mentions?
No. They only collect content published after activation.
What is the Archive?
A one-year database of all previously pulled social content, sourced from:
Customer Social Topics
Agility’s internal industry monitoring
Thousands of posts are added daily.
Can I see all past Twitter content?
No. Archive results only reflect content Agility has previously collected.
Will other users’ topics ever surface relevant content for me?
Often, yes. Because Agility monitors a wide range of industries and regions globally, many archive results came from other clients’ or Agility-managed topics.
Why can I toggle Engagement Insights on/off?
Older archive posts (collected before July 2022) may not include engagement data.
The toggle lets you switch between:
All posts, or
Posts with engagement metrics
📝 Support & Resources
Help Center: Social Listening
Need help? Chat with Support from your dashboard or email agilitysupport@agilitypr.com