If you've stopped receiving Agility emails, such as email distribution confirmations, test emails, alerts, or other notifications, you may have unsubscribed from one or more email types.
In most cases, you can manage your own subscription preferences using any recent email you've received from Agility.
🔹Video
🔹 Update Your Email Preferences
Step 1
Open a recent Agility email.
Examples include:
Email Distribution confirmations
Test emails
Alerts
System notifications
Step 2
Scroll to the bottom of the email and click unsubscribe.
Step 3
The Subscription Preferences page opens automatically.
Here you can manage your subscriptions.
Depending on the sender, you may see options such as:
A specific mailing list
All emails from that sender's organization
Step 4
Turn subscriptions on or off as needed.
Step 5
Click Apply to save your changes.
Your updated preferences will apply to future emails.
🔹 I Can't Access My Subscription Preferences
If you no longer have one of your previous Agility emails, or you're unable to update your preferences yourself, contact Agility Support.
Support can help restore your subscription preferences if needed.
Frequently Asked Questions
What emails can I manage?
Depending on the sender, you may be able to manage:
Individual mailing lists
Email distributions
Alerts
System notifications
All emails from an organization's distributions
Why am I no longer receiving Agility emails?
Possible reasons include:
You unsubscribed previously.
Your subscription preferences were updated.
Your email provider filtered the message.
Your organization's email security blocked delivery.
Can I subscribe again after unsubscribing?
Yes.
Open a previous Agility email, click unsubscribe, update your subscription preferences, and click Apply.
What if I no longer have a previous Agility email?
Contact Agility Support.
Support can help restore your subscription preferences if you're unable to access the Subscription Preferences page yourself.
Can Support change my subscription preferences for me?
Yes.
If you're unable to update your own preferences, Agility Support can assist.
What's the difference between unsubscribing from one mailing list and all emails?
Some senders allow you to unsubscribe from:
A specific mailing list only.
All email distributions from their organization.
Choose the option that best matches the emails you'd like to stop receiving.
📝 Support & Resources
Need help? Chat with Support from your dashboard or email agilitysupport@agilitypr.com