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How to edit a mention in your monitoring results
How to edit a mention in your monitoring results

How to interpret sentiment or make changes to an article

Jingle Largo avatar
Written by Jingle Largo
Updated over a week ago

In Agility you have the ability to edit a mention once it has been saved to your 'Saved Coverage/Folder'.  You can edit any detail, but a common request is to update sentiment.

The engine which delivers content from our sources to the Agility platform determines sentiment based on the terms used in the article. It is approximately 70% accurate.

Sentiment is determined by a program that finds designated keywords or phrases . From there it looks at the words in their proximity. The surrounding words have an associated value based on what is considered "positive" or "negative". The program doesn't understand sarcasm, cadence or humour.

Sentiment is only used for English, Spanish and French content.

Here's how to edit a mention: 

  1. Go to All Saved Coverage or to the Folders you have saved the coverage in and select the clip that you wish to update. Click the "Edit Mention" button that is located by your chat icon, down your right hand panel. 

2. The above action will open the Mention Studio.

At this point, you can edit any field you wish to edit or update the Sentiment of the clip and Save Changes. For social media mentions, you can edit or apply engagement data.

That's it! You have now updated the article. When you view this article in your "Saved Coverage/Folders" or in newly created Briefings, you'll see the changes reflected. 

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