- Understanding the 'Undelivarables' tab

What is an 'undeliverable' email?

If an email is marked as ‘undeliverable,’ it means it did not make it to the inbox of the recipient.  This can be due to one of a variety of reasons: Invalid email addresses, mail server blocks, marking a message as spam or unsubscribing, a full inbox—any of these events can cause an email to be undeliverable.

What is a bounce?

A bounce occurs when your email went to a specific address, but the mail server for that address sent it back saying it was ‘undeliverable.’ There are many reasons for this:

  • A soft bounce happens when the recipient’s address is correct, but the email was still returned by the server before it reached the recipient. A full inbox, a server that’s down, a message that’s too large, or even an auto-reply can all cause a soft bounce.

  • A hard bounce happens when your email is considered permanently undeliverable because there was either a problem with the recipient’s address – such as a typo or a change of domain name – or the recipient unsubscribed or marked your message as spam at one point. The system will attempt to resend a deferred email for up to 72 hours from the first attempt. If the deferred email is still undeliverable at this time, the email address is marked as undelivered and placed on the bounce list. All of these emails will then get sent to media research for vetting. They will then update all the contacts on the back end.

This is great because it helps out team spot check the database as our partners send out distributions. As you know, no database is absolute and this work flow is extremely helpful in combating the inaccurate emails.

- Reasons for all emails appearing as undelivered

You are able to see the status of distributed emails by using the Email Distribution Reports. Click on Amplify then select Manage Email Distributions to see a list of all your Agility-sent releases. 

Find the distribution you want to check then click on View Report

 It is possible for all emails to initially be undelivered as shown below: 

The emails are showing as undelivered due to Agility still gathering the results. By clicking into the listed distribution you will be informed with the following note: 

The amount of time it takes to gather results will vary depending on the amount of emails that are being sent. It is recommended to contact support if you still aren't seeing results after 24 hours.  

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