Single Sign-On (SSO) lets users log into Agility using their existing Google or Microsoft credentials, reducing password fatigue and simplifying secure access.
Agility supports SSO using OAuth 2.0 and OpenID Connect.
If you want to enable SSO, your IT team and Agility Support will work together to complete the setup.
🔹 Before You Begin
To determine whether your organization is compatible with SSO, please contact Agility Support.
We will review your configuration and outline the steps needed for implementation.
Important notes:
SSO works only with personal email addresses, not shared or generic inboxes.
All users whose primary account is your Agility account will be required to use SSO once it is enabled.
🔹 How SSO Setup Works
SSO is enabled in partnership between:
Your Agility Support Team
Your IT department or designated technical contact
Below is the typical implementation process.
1. Schedule the Activation
Support will coordinate a date/time with you (and your IT team) to enable SSO on your account.
This may be done via email or during a scheduled call.
2. Agility Enables SSO
At the scheduled time, Support will “flip the switch” to turn on SSO for your account.
Once SSO is enabled:
Password-based login will no longer work for users on that account
All users must authenticate with Google or Microsoft
3. Trigger the Admin Approval Workflow
You will be asked to attempt logging in using SSO.
This attempt triggers your identity provider’s Admin Approval workflow.
Your IT administrator must approve the Agility SSO application before users can access the platform.
For technical reference (IT teams only):
SSO Admin Approval Workflow
(This documentation is highly technical and intended for IT professionals.)
4. IT Grants Permission
Your IT department completes the approval steps and grants Agility permission.
5. Confirm Successful Login
Once approval is complete, Support will ask you to sign in again via SSO.
A successful login confirms the setup is complete — and all users on your account can now authenticate through SSO moving forward.
🔹 Why IT Must Be Present
When SSO is enabled:
All users tied to the account must use SSO instantly
If setup is not completed properly, no users will be able to log in
For this reason, Support requires an IT representative on the call to ensure a smooth transition.
📝 Support & Resources
Need help? Chat with Support from your dashboard or email agilitysupport@agilitypr.com