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Premium Support

How to submit your requests for supplementary servieces offered with Premium Support.

James Green avatar
Written by James Green
Updated over 5 months ago

We are thrilled to offer the enhanced benefits of our Premium Support package. With your Premium Support subscription, you are gaining access to a comprehensive array of supplementary services that will elevate your experience and optimize your workflow. On your behalf, our dedicated support team will import your contacts, build targeted lists, and distribute emails effortlessly. Stay ahead of industry trends and emerging topics with topic creation performed by our experienced team. We can also create briefings and report templates, designed to provide you with valuable insights that drive informed decision-making. We believe in empowering your success, and the inclusion of these additional services is a testament to our commitment to your growth and efficiency. Thank you for choosing Agility's Premium Support โ€“ we are excited to embark on this journey of excellence together!

Please note that the extent of certain features, such as contact imports, list builds, email distributions, topics, briefings, and reports, may vary based on your Premium Support subscription tier. If you have any questions regarding this, we encourage you to reference your agreement and/or reach out to your Account Manager.

To take advantage of these services, please complete the relevant form(s) and follow the processes below as you require. If you have any questions, please let us know! You may reach our Support Team using the live chat or email agilitysupport@agilitypr.com, or you may reach out to your Client Success Specialist or Account Manager directly.

For assistance with List building and Email Distributions:

For assistance with Topics, Briefings, and Reports:

Please contact your Account Manager and Client Success Specialist directly, and/or agilitysupport@agilitypr.com. Potentially complex setups such as creating Topics or templates for Briefings and Reports are much better discussed on a call or via email.

For assistance with importing private contacts:

Contact lists you wish to import may be sent directly to agilitysupport@agilitypr.com.

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