If your broadcast clip is missing the beginning of the segment, there is a good chance you can still recover it using the extra content included in the original recording. Agility often receives more footage than what appears in the initial clipped segment, and the Media Editor allows you to access earlier (or later) portions of the programme.
Follow the steps below to locate and restore the missing part of your segment.
🔹 Step 1 — Save the Broadcast Mention
Before you can edit or recover missing content:
Select the broadcast mention in your results
Click Save (adds it to Saved Coverage or the folder you’re viewing)
Saving unlocks the editing tools.
🔹 Step 2 — Open the Media Editor
In the right-hand panel, scroll down and click Open Media Editor.
This opens the full video in editing mode, with:
A video/audio player
A transcript
A detailed timeline
🔹 Step 3 — Check the Timeline
Below the video, you’ll see a timeline bar that often contains footage from before the clipped section you originally received.
Drag the timeline to the right to move backwards in time
Look for the earlier part of your segment
Play and review until you locate where the missing content begins
If the earlier portion is present, you can reconstruct the full clip.
🔹 Step 4 — Reset the Start Point
Once you’ve found the true beginning:
Drag the timeline to the point where the segment actually starts
Open the Editor tab
Click Set Start
This redefines the beginning of your clip.
🔹 Step 5 — Reset the End Point (if needed)
Next, drag the timeline forward (to the left) to locate:
The natural end of the segment
Or the last moment you want included
Click Set End to define the new finishing point.
🔹 Step 6 — Use SHOW TIMELINE for Additional Missing Content
If you believe there is more content before or after the visible clip:
Click SHOW TIMELINE near the bottom of the editor
This reveals 10-second blocks from the adjacent broadcast footage
Scroll backward or forward through the entire programme
Capture any further content that belongs to your segment
This feature is extremely helpful when:
Segments ran longer than expected
The broadcast included coverage earlier in the programme
TVEyes captured additional context you need
📝 Support & Resources
Help Center: Monitoring
Need help? Chat with Support from your dashboard or email agilitysupport@agilitypr.com